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Services

About Sarah Dodkin Rush

This website is the online portfolio and shop for artist and sculptor Sarah Dodkin Rush. You can read more about Sarah’s story here.

What does Sarah Dodkin Rush sell?

Sarah Dodkin Rush sells unique and often recycled artwork, sculptures and textile-based products such as bunting and bags.

How can I trust buying from you??

We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. When you purchase an item from Sarah Dodkin Rush, your payment is securely handled by PayPal, an industry leading and well trusted payment platform.

Account

Why am I required to register before making a purchase?

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from The Artday.

I forgot my password, how can I get a new one?

It happens to the best of us. Go to the my account page and click “Lost your password?”.

Buying

What forms of payment do you accept?

We accept all methods supported by PayPal, such as Visa, Mastercard and American Express.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through PayPal—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

Shipping & Return

Which countries do you ship to?

We ship products world-wide!

How much will the delivery cost me?

Delivery to the United Kingdom (UK) is free of charge. Delivery costs to other worldwide destinations are clearly stated on the checkout page while buying.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

The delivery time depends on your location. We usually try to dispatch all products within 24hours of purchase. Shipping to the UK is posted with a 48-hour service, but may be longer for other countries.

What is your returns policy?

All of our products are handmade and unique, and created with the utmost care!

If you have any concerns with products purchased from Sarah Dodkin Rush, please contact us and we’ll do our best to ensure you are extremely satisfied with your purchase.

Privacy & Policy

Information Collected or Received

Sarah Dodkin Rush may collect personally identifiable information, such as your name. Sarah Dodkin Rush may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Sarah Dodkin Rush. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Sarah Dodkin Rush website.

Collection and use of personal information

Sarah Dodkin Rush collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

Sarah Dodkin Rush uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Sarah Dodkin Rush news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Sarah Dodkin Rush uses cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the website. Our website uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Artday services or websites you visit.